WE ARE CURRENTLY CLOSED AND ON HOLIDAYS TILL THE 15TH OF SEPTEMBER. YOU ARE WELCOME TO PURCHASE ORDERS DURING THIS TIME HOWEVER THEY WILL NOT BE PROCESSED TILL OUR RETURN. EMAILS WILL ALSO BE REPLIED TO UPON ON OUR RETURN.
Do you make custom designed cake topper?
YES!!! We specialise in custom designs and creating something unique is where we shine the brightest. Every single cake topper is designed by our in-house Graphic Designer so that it is custom made to fit your needs. Please fill out the Contact Us form to discuss your custom design should you not see something you like in our online shop.
What is your turnaround time?
Our turnaround time on standard designs is up to 5 working days. The turnaround on custom designs vary to the detail of design but can be up to 10 working days. If you require an urgent order that is needed within these times, please use the contact form prior to purchasing to confirm if we can fit your job in.
These times do not include postage. Please see below for postage times.
Can you accommodate urgent orders?
Yes, we usually can but it does depend on our current workload. If you require an urgent order, please fill out the Contact Us with your order details to check if we have the ability fit you in for an urgent order. Urgent orders are only available within Australia.
How long does postage take?
Parcels being sent within Australia are sent via Australia Post's Express Service. Express postage can take up to 3 working days. International parcels are sent via Australia Post's Pack & Track service and take up to 14 working days depending on your location.
How much is Postage?
Parcels posted within Australia are a flat rate of $15 which will mean your parcel is express posted with a tracking number.
Shipping to New Zealand, UK, USA, Canada & Singapore is available through our online store. These charges vary depending on the amount of cake toppers you are purchasing as it is based on the weight of the parcel. Please complete checkout to see pricing for international orders.
Do you ship Internationally?
Through our websites online shop shipping is only available to the following countries: New Zealand, UK, USA, Canada & Singapore. If you live in another part of the world not listed here, please email email@example.com to receive a shipping quote.
Are refunds offered?
Due to the fact that all cake toppers are made to order and are custom made to your likings a refund is not an option. We also have a no cancellation policy once order is placed and paid for online so please choose wisely. We take no responsibility for parcels being damaged or lost once they leave our studio nor do we take responsibility for breakages whilst being used. Should your parcel be lost in transit please contact us for your tracking number so you can follow up with the post provider.
Toppers can have minor laser charing in particular timber and mirrored toppers, this comes with the territory of laser cutting & engraving and is not considered a fault. This also includes imperfections on matte finished toppers as the matte finished is achieved by spray painting MDF which is then mounted on white acrylic. The paint can also get scratched so care is needed when handling the matte finished toppers.
Do you send an artwork proof?
An artwork proof is supplied on all custom designs. An artwork proof will not be supplied on standard designs that you purchase. Standard designs are designs that do not need to be customised with names, ages etc. For example, Love, XO, Mr&Mrs etc.
How much are your cake toppers?
Prices vary depending on design and finish of the cake topper. Please see our shop for pricing or if you wish to have something custom designed that you do not see listed in our shop you are welcome to fill out the Contact Us form with your requirements.
Are your cake toppers food safe?
Yes, food safe acrylic is use for the acrylic toppers and the spikes of our wooden cake toppers are finished with a food safe oil. Please note that wooden toppers may contain traces of nuts. Should there be any allergies, please purchase an acrylic cake topper instead.
What colours are there to be chosen from?
Please see our Colour Chart tab to view colours available.
Matte finishes are created by painting clear acrylic. The paint can get scratched so care is needed when handling the matte finish toppers.
How do we get in contact?
Please either use the Contact Us form on our website featured in the bottom righthand side of our page or email firstname.lastname@example.org